Common Questions

What is an SSN Trace?
An SSN Trace is a database search of credit and consumer data repositories.

It is only to be used as a research tool, to help us find possible addresses and aliases used by the consumer, to ensure a more thorough Criminal Check.

Why does the SSN Trace results say that the SSN cannot be validated"?
On June 25, 2011 the SSA switched to a new system called Randomization. The new system was designed in effort to prevent identity theft but it makes it impossible for databases, like the SSN Trace to determine whether or not a SSN has been issued if it was issued after the program went into effect.
What is a Federal Criminal Records Search?
A Federal Criminal Records Check searches for offenses committed at the Federal level. Including but not limited to, tax evasion, smuggling, kidnapping, and forgery. These records are only found at the US Federal District Courts and do not extend to County Court level.
What if I want the Candidate to initiate the background check?

Our QuickApp feature allows you, or us, to send an applicant a request for a background check, as easy as 1-2-3.

All that is needed is to enter the applicant’s name and email address and the system does the rest. All necessary information, including legally required forms and disclosures are obtained from the applicant electronically. Once the forms are signed, the order is automatically placed, and we begin processing the background check.

How do I order a background check ?
Active users have several options for accessing our system and ordering and retrieving background check reports. Background Checks can be ordered by users, via our Applicant Screening Platform (ASP), or through an integration with an ATS system. Orders can also be submitted by email or fax, or by the applicants themselves via our QuickApp Applicant Portal.
What ATS do you integrate with?
Diligent Screening Services platform is integrated with the most common ATS software. Upon commencing service to Diversity Business Solutions, our integration team will work directly with your ATS administrators to ensure that the resulting solution meets the specific needs of your organization. Our pre-built integrations include Oracle Business, Oracle-Taleo Enterprise, iCIMS, ADP, Avesta, BALANCEtrak, BirdDogHR, Click Boarding, Fast Workforce, Greenhouse, HRNX, HireTouch, KPA, PeopleAdmin, PeopleStrategy, SmartSearch, Tenstreet, Ultimate Software, Ultra-Staff by ABD, VIRTUS, Vikus, and myStaffingPro.
What does a background check consist of?
A Background Check can be basic or very comprehensive, depending on the employer’s requirements. At the very least, it must include a SSN Trace for address history and a search of the County Courts in those jurisdictions for relevant criminal records. A National Criminal Database Search, Federal Criminal Records Check and Sex Offender Search are the add-ons we often recommend.

Depending on the position, other searches may also be conducted; such as verifications of education/employment, financial and credit history, driving records and drug screening.

Diligent Screening offers every type of search currently available in the Industry.

Will an SSN Trace tell me if a candidate is eligible to work in the U.S?
No. An SSN Trace is a database search of credit and consumer data repositories and it is not a search of government records. Like the National Database, an SSN Trace is only to be used as a research tool, to help us find possible addresses and aliases used by the consumer, to ensure a more thorough Criminal Check.
Eligibility to work is verified by running an E-Verify check at the Department of Homeland Security website.
What is a Sanctions Check?
A Sanctions check is a unique and a specialized way of searching which includes checking through a government sanction databases which help them in identifying prohibitions on individuals from certain activities or industries.
Sanctions checks are performed by many employers and are required checks in the healthcare and financial services industries.
Does the National Database uncover records from all of the U.S?
No. Criminal record databases are only to be used as research tools and not a standalone background check.They cover only a portion of counties and are often outdated or incomplete. However adding it as a supplement to a SSN Trace and County Criminal searches increase the probability of finding possible convictions.Any possible records in a database must be verified at the appropriate courts.
What searches do you recommend as a basic package?
For a basic criminal background check for entry level employment, we recommend at the very least, the basic package below.

SSN Trace
County Criminal Searches on jurisdictions and aliases revealed
National Criminal Database
However, our clients find that with our affordable package options they are able to run a comprehensive check for less than other companies charge for their value packages.

How long does a background check take?
Diligent Screening returns 78% of criminal background checks on the same day they’re requested if ordered before 2 p.m.

Drug Screening results take between 20 minutes and 2 days from the time of collection. And Education, Employment and Professional License Verifications are dependent upon how responsive the verifier is. We make 3 attempts to contact per day, and most verifications are completed within 3 days.

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